GENERAL TERMS AND CONDITIONS
LAMT LIGHT S.r.l.s. based in Rome Via Federico Cesi, 72 C.F. and VAT number 16047861006
These General Conditions of Contract (hereinafter also GTC), together with the online order form or contract govern the contractual relationship that is perfected between LAMT LIGHT Srls (hereinafter also “Seller”) and the Customer for sale, through the website www.charlottinadesign.com of the products illustrated therein.
1) General notes:
This Agreement, which can be downloaded in Italian and English, applies exclusively to distance selling, including via the web, of the products and services offered on the Site, where there is the button for sending the order. The seller constantly updates the Site and its contents.
The buyer declares to be of age or to have the ability to act.
In the event of changes to this Agreement, the contractual rules published on the Site at the time the order is sent will apply to the purchase order made by the buyer.
The Site provides the information required by the Consumer Code (Legislative Decree 206/2005) on the characteristics of all products and their packaging (Article 6), on delivery times, as well as for the so-called distance contracts (Article 48 et seq.).
The consultation of the Site, by the purchaser, allows the knowledge of the information published therein and implies consent to the use of the digital format for all deeds or documents relating to the sale of goods and the provision of services offered, without the need for support. paper.
2) Offer to the public and buyer’s order
The products and services with the relative prices, as proposed on the Site, are offered to the public, in accordance with the procedures specified in the Contract and on the Site itself. The contractual rules relating to this offer apply exclusively to purchases made through the Site.
Purchase orders must be made online through the procedure on the Site. The order is intended to be sent to the seller after the buyer has: a) correctly completed all the mandatory fields in the order form published online; b) clicked the button for sending the order.
Any errors in entering the data can be corrected, before clicking the “finish and pay” button, by changing the content of the fields filled in, or after clicking the “finish and pay” button, informing the seller, via the address e-mail __________________________, no later than 1 day after sending the order.
The buyer agrees to communicate, at the time of the order, via e-mail to the seller’s address, any impediments or problems that may make delivery of the goods difficult or impossible, committing to their timely removal. Otherwise the damages and costs resulting from any omissions or errors of the buyer will be at his sole expense.
3) Completion of the contract
Sending the order form, together with the payment, implies full acceptance by the Customer of these Conditions and constitutes acceptance of the offer.
The Seller proceeds with the execution of the contract as soon as possible, strictly respecting the chronological order of the orders received, as long as they are assisted by the confirmation of the payment of the consideration.
Within twenty-four hours of receiving the order and payment, the seller will send the buyer a receipt containing a summary of the conditions, information relating to the essential characteristics of the asset, an indication of the price and any applicable taxes (hereinafter, Confirmation of the order).
For this purpose, the seller will use the e-mail address indicated by the buyer at the time of the order, disclaiming any responsibility in the event of an incorrect address.
It will be the customer’s responsibility to verify the correctness of the data reported and notify the seller of any corrections within 24 hours of receipt of the Order Confirmation. If there are occasional unavailability of the products on the Site and chosen by the buyer, the seller will notify the buyer within 5 working days of placing the order. In this case, the buyer can replace the ordered model with another available one, agreeing on the regulation of any change in price and delivery terms, or alternatively obtain the cancellation of the order without other charges, even economic, at his expense.
4) Description of the assets
The technical data sheets of the goods and services offered on the Site are authentic between the seller and the buyer, while the images published therein (product dimensions, colors, lights, transparencies, etc.) are purely indicative.
The purchased good must qualitatively comply with the description made by the seller and possess the qualities that the latter presented to the buyer, through the technical data sheets, taking into account that the goods offered are artisanal products and that slight differences are tolerated for artisan products or color dystonia compared to what is visible on the site as well as any small defects or scratches on the colors and transparencies of the elements.
5) Delivery
For delivery, the Seller and the Buyer rely on external suppliers (couriers) accepting the terms, conditions of transport and delivery and prices.
The Seller undertakes to enter into, on behalf of the Buyer, a contract for the transport of the goods to the address indicated by the Buyer with the carrier of his choice.
The goods are considered delivered to the buyer with the delivery to the courier. From the remittance of the goods to the carrier for transport, the Seller is released from all risks and liabilities relating to it.
The goods available at the time the order is sent will be taken over by the courier within two working days. Delivery will presumably take place within two working days.
For customized goods or goods with shapes and colors not present at the time of the order, deliveries will presumably take place within a maximum of 40 working days.
The presumed delivery date is summarized by the seller in the Order Confirmation.
Deliveries and collections are without appointment.
The seller is not responsible for the delay in the presumed delivery date or failure to deliver, if this is due to causes not attributable to him or attributable to the courier or the buyer or due to force majeure or unforeseeable circumstances.
In such situations the seller will make every reasonable effort to fulfill all its obligations. At any time, the buyer can obtain information on the progress of the execution of the Contract by contacting the seller, at the email indicated in the Order Confirmation.
In the event of non-delivery, the buyer will have to bear the costs of storage and management of the file established by the individual courier.
As an indication, the couriers that will be used are: SDA, BRT, UPS or others.
6) Defects, anomalies and lack of conformity
Upon delivery, the buyer first checks that the packaging is intact and that the product is actually the one ordered.
In case of obvious anomalies, faults and obvious defects of the delivered goods or of the packaging (for example: scratches, stains, dents), the buyer will promptly notify the seller (within a maximum of 8 days), via email or wathsapp with photos attached and undertakes to refrain from using the good before its integrity is ascertained by the Seller.
The Seller will not be held responsible for any damage to persons or property resulting from the incorrect use of the product or use made in the presence of obvious anomalies and defects in the packaging or in the product itself.
7) Guarantees
The Seller guarantees the full suitability of the asset for its intended use.
The provisions of the Consumer Code on the guarantee of conformity of the goods sold apply to the contract with a consumer.
The Buyer must communicate the lack of conformity to the seller within 8 days from the date of discovery. In the absence of discrepancies or defects and except as provided by the Consumer Code, the return will not be possible.
8) Prices and expenses:
All product prices are those indicated on the site, except for any other contributions.
In the presence of the configurator, the prices of the goods will always be rounded up; For the composition with other colors but already existing models, with the same dimensions and shapes, the price will be that indicated on the website or in the catalog even if the final price with the configurator will be lower.
All costs charged to the buyer are indicatively declared on the site and in the order confirmation.
The price shown on the Site, at the time the order is sent, is applied to the products, without detecting previous offers or any subsequent price changes.
All payments must be made according to the channels indicated on the Site.
The costs of the contract and other ancillary costs are borne by the buyer pursuant to art. 1475 of the Italian Civil Code
9) Withdrawal
The consumer buyer can withdraw from the Contract for any reason, without explanation and without any penalty, within fourteen days from the day on which he receives the delivery of the purchased goods, notifying the seller by registered letter with return receipt before the deadline expires.
Within fourteen days from the date of withdrawal, the buyer must return the purchased items by delivering or sending it to the following address: Via di Santa Bonosa 22 – extension 14, 00153 Rome.
The transport costs relating to the return of the goods subject to withdrawal are charged to the buyer and the return is under his full responsibility.
Before returning, the buyer must ensure that these goods are intact and in a normal state of conservation, as well as inserted in the original packaging, reasonably intact, complete in all its parts (including packaging and ancillary documentation).
The seller will reimburse all payments received from the consumer in fulfillment of the contract, without undue delay and in any case within fourteen days from the date on which he receives the goods and checks their condition and integrity.
The right of withdrawal does not apply in the case of goods made to measure or personalized.
10) Applicable law and dispute resolution
The contract is governed by the laws of the Italian State and must be interpreted in accordance with Italian law.
The Court of Rome will be exclusively competent for any dispute.
For disputes concerning consumers, the court of the consumer’s place of residence or domicile is exclusively competent. In any case, the mandatory provisions in force in the state of residence of the consumer are reserved.
11) Personal data processing
The Seller strictly complies with the current legislation on the protection of privacy and the processing of personal data communicated by the customer, as per Legislative Decree 196/2003 and subsequent news and the European Regulation 679/2016. To this end, the Customer is informed that the personal data that will be provided to the Seller and to third party suppliers in the execution of the contract will be processed by the Seller and the Suppliers.
exclusively for purposes related to the contract itself and for obligations established by law in tax and administrative matters.
For any clarification, reference is made to the Privacy Policy contained in the Contract and present on the website www.info@charlottinadesign.com.
By sending the order, you accept the processing of personal data as indicated in the Privacy Policy on the site.
12) Communications
All communications relating to this contract and GTC must be sent by email to the address: _______________ or by SMS to the phone number__________
The parties agree that, in the event of a dispute, messages, including by ordinary mail, are admissible as evidence in legal proceedings.
